Need to cancel your order?
Lot 26 Studio products are typically shipped out the next business day from time of purchase. If you decide to cancel your order, fax or e-mail us with your cancellation by 12pm PST the next business day and we will simply cancel your order and refund your payment.
After 12 pm PST the next business day? Just follow our Return Policy listed below.
1. Fill out the Return Authorization form and submit to Customer Service via e-mail to info@lot26.com or fax 415-552-3888 within 15 days of the date of purchase.
2. Once we have reviewed your return request, we will e-mail you a Return Authorization number and return shipping label if your return was accepted.
3. Once we have received your unopened and resalable-condition items, we will issue a credit for the purchase price less a 10% restock fee and return shipping cost.
4. Returns will not be accepted without a Return Authorization number or for merchandise that has been opened or partial used.
5. Please allow five (5) working days for Lot 26 Studio to process RA (Return Authorization) form requests. Lot 26 Studio must have received returned merchandise on hand within fifteen (15) days of sending an approved RA number (faxed /e-mailed to you by Lot 26 Studio).
Click here to download a Return Authorization Form
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