• What are your wall decals made of?
• What surfaces are best for wall decals?
• How do I apply my wall decals?
PAYMENT
• What forms of payment do you accept?
• How is my credit card charged?
• Do you charge sales tax?
PRIVACY & SECURITY
• What is your privacy policy?
SHIPPING & RETURNS
• Where do you ship to?
• What is your Christmas delivery schedule?
• What is your shipping policy?
• What are your shipping rates?
• How do I know my order has shipped?
• How do I return a product(s)?
PRODUCT
• What are your wall decals made of?
Our Add•Heres, Burnish and Words products are made of vinyl. Our mirrors are made of a reflective acrylic. Our packaging is recyclable, so please recycle!
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• What surfaces are best for wall decals?
Recommended surfaces:
• Smooth, dry, clean, dust-free, non-textured primed, painted, drywall or sheetrock
If in doubt, try it on an inconspicuous spot.
May not be suitable for:
• Recently painted walls. Newly painted walls need to cure for at least 30 days
• Composite board, veneer, laminate or paper surfaces
• Textured walls, on top of textured wallpaper
• Unpainted brick, cement or cinder block
• Outdoor surfaces
• Any porous, uneven or rough surface
We cannot guarantee wall decals will adhere to all surfaces. Lot 26 Studio, Inc. is not responsible for any damages resulting from the use or inability to use this product.
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• How do I apply my stickers/ products?
See our How To page to view application instructions for ADD•HERES, Mirrors, Burnish, and Words products.
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PAYMENT
• What forms of payment do you accept?
We accept Visa, Mastercard, and Discover credit/debt cards. We do not accept money orders, cashier or personal checks.
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• How is my credit card charged?
When you purchase using a credit card, the charge on your statement will appear under "Lot 26 Studio, Inc."
When you place your order, the total dollar amount of your order will be charged on your credit card.
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• Do you charge sales tax?
We charge sales tax only on orders shipped with in the state of California, based on the local tax-rate of the address where the order is being shipped. We do not charge sales tax on any order shipped out of California.
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PRIVACY & SECURITY
• Is your site secure?
See our Privacy Policy & Security page for privacy and security questions.
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SHIPPING & RETURNS
• Where do you ship to?
- Currently we only ship within the United States.
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• What is your Christmas delivery schedule?
Ground:
Order by 9am PST December 15th to guarantee delivery by Friday December 23rd
2nd Day:
Order by 9am PST December 21st to guarantee delivery by Friday December 23rd
Overnight:
Order by 9am PST December 22nd to guarantee delivery by Friday December 23rd
If you have any questions please contact us
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• What is your shipping policy?
- Orders are shipped within 1 to 2 business days Monday through Friday excluding holidays
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- We ship all orders within the contiguous 48 states via UPS Ground service unless otherwise noted as an express shipment. When shipping to APO/FPO addresses we ship via USPS priority mail only. UPS will not deliver to APO/FPO addresses.
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• What are your shipping rates?
UPS Ground
• 1-5 business days
• not available for Alaska or Hawaii
UPS 2-Day
• 2 business days
UPS Next Day
• next business day
USPS Priority Mail
• APO/FPO/PO Box/Alaska/Hawaii destinations only
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• How do I know my order has shipped?
- Once you have completed your purchase, you will receive an order confirmation email from Lot 26 Studio with a summary of your items and an order confirmation number. Your products will be shipped 1 to 2 business days after you receive the order confirmation email.
- Once your items ship, you will receive an email with your UPS tracking number (unless your order is shipping via USPS, then you will recieve an email with your USPS tracking number). If you do not receive an email with UPS tracking information, the email may have been blocked or sent to a spam folder. Please check your spam folders to be sure that the email did not get filtered there.
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• How do I track my order?
After you receive your UPS tracking number by email (see above paragraph), you can then track your shipment at:
www.ups.com
1-800-742-5877
• How do I return a product I don’t want?
Lot 26 Studio wants you to love your new wall graphics, but here is what you do, if you don’t:
Not satisfied?
To request a refund:
1. Fill out the Return Authorization form and submit to Customer Service via e-mail to info@lot26.com or fax 415-552-3888 within 15 days of the date of purchase.
2. Once we have reviewed your return request, we will e-mail you a Return Authorization number and return shipping label if your return was accepted.
3. Once we have received your unopened and resalable condition items, we will issue a credit for the purchase price less a 10% restock fee and return shipping cost.
4. Returns will not be accepted without a Return Authorization number or for merchandise that has been opened or partial used.
5. Please allow five (5) working days for Lot 26 Studio to process RA (Return Authorization) form requests. Lot 26 Studio must have received returned merchandise on hand within fifteen (15) days of sending an approved RA number (faxed /e-mailed to you by Lot 26 Studio).
Click here to download a Return Authorization Form
Defective or Damaged items?
Lot 26 Studio will replace items due to manufacturing defects or shipping damage.
1. Fill out the Return Authorization form and e-mail to info@lot26.com or fax 415-552-3888.
2. Once we have reviewed your return request, we will e-mail you a Return Authorization number if your return was accepted.
3. We will provide you with a return shipping label to send back the damaged merchandise and send you a replacement.
Click here to download a Return Authorization Form