RETURN POLICY

Lot 26 Studio wants you to love your new wall graphics, but here is what you do, if you don’t:

Not satisfied?

To request a refund:
1. Fill out the Return Authorization form and submit to Customer Service via e-mail to info@lot26.com  or fax 415-552-3888 within 15 days of the date of purchase.

2. Once we have reviewed your return request, we will e-mail you a Return Authorization number and return shipping label if your return was accepted.

3. Once we have received your unopened and resalable condition items, we will issue a credit for the purchase price less a 10% restock fee and return shipping cost.  

4. Returns will not be accepted without a Return Authorization number or for merchandise that has been opened or partial used.

5. Please allow five (5) working days for Lot 26 Studio to process RA (Return Authorization) form requests.  Lot 26 Studio must have received returned merchandise on hand within fifteen (15) days of sending an approved RA number (faxed /e-mailed to you by Lot 26 Studio).   

Click here to download a Return Authorization Form

Defective or Damaged items?

Lot 26 Studio will replace items due to manufacturing defects or shipping damage.

1. Fill out the Return Authorization form and e-mail to info@lot26.com or fax 415-552-3888.

2. Once we have reviewed your return request, we will e-mail you a Return Authorization number if your return was accepted.

3. We will provide you with a return shipping label to send back the damaged merchandise and send you a replacement.

Click here to download a Return Authorization Form

MORE INFORMATION

Shipping Policy
Cancelation Policy